Customer support    
New York   Connecticut : New Milford & Hartford
Home Health Pavilion, NY
Business Hours: Mon-Fri 8.30am to 5pm
Phone : (845) 569-1250
Fax : (845) 569-1291
  Home Health Pavilion, CT
Business Hours: Mon-Fri 8.30am to 5pm
Phone : (860) 210-1313
Fax : (860) 354-1123
Emergency beeper: (845) 455-4686   Emergency beeper: (203) 830-0224
Only for Oxygen and Life Support Equipment Service - all routine service calls will be responded to during normal business hours.   Only for Oxygen and Life Support Equipment Service - all routine service calls will be responded to during normal business hours.
Email customer support   Email customer support
Customer Service NY   Customer Service CT
Only for general information: To place a new order, to check on order status, delivery status, receipt of Rx or other documents and to check on any repair order status.   Only for general information: To place a new order, to check on order status, delivery status, receipt of Rx or other documents and to check on any repair order status.
Rehab Sales/Rehab Evaluation Request   Rehab Sales/Rehab Evaluation Request
Only for Rehab orders, sales, information & reimbursement guidelines about getting rehabilitation equipment like wheelchairs, seating, power mobility and lifts.   Only for Rehab orders, sales, information & reimbursement guidelines about getting rehabilitation equipment like wheelchairs, seating, power mobility and lifts.
Wholesale & Institutional Orders/Quote Request   Wholesale & Institutional Orders/Quote Request
Wholesale, institutional, private rentals & non-insurance accounts, general information, for quote requests, to place an order, check delivery status, verify billing status and submission of purchase orders.   Wholesale, institutional, private rentals & non-insurance accounts, general information, for quote requests, to place an order, check delivery status, verify billing status and submission of purchase orders.
Medicare Reimbursement/Billing   Medicare Reimbursement/Billing
Only for Medicare billing inquiries/questions for existing orders/accounts and for information on medicare reimbursement of durable medical equipment.   Only for Medicare billing inquiries/questions for existing orders/accounts and for information on Medicare reimbursement of durable medical equipment.
NY Medicaid Reimbursement/Billing   CT Medicaid Reimbursement/Billing
Only for NY Medicaid billing inquiries/questions for existing orders/accounts and for information on NY Medicaid reimbursement of durable medical equipment.   Only for CT Medicaid billing inquiries/questions for existing orders/accounts and for information on CT Medicaid reimbursement of durable medical equipment.
Commercial Insurance Reimbursement/Billing   Commercial Insurance Reimbursement/Billing
Only for commercial insurance billing inquiries/questions for existing orders/accounts and for information on reimbursement guidelines for durable medical equipment as covered by specific commercial insurance - based on the client insurance plan.   Only for commercial insurance billing inquiries/questions for existing orders/accounts and for information on reimbursement guidelines for durable medical equipment as covered by specific commercial insurance - based on the client insurance plan.